Help & FAQ's
How do I contact you?
We want to give you the quickest and best advice possible. At present we are available via telephone (01132567021) and email(firstname.lastname@example.org) with a view to adding a live support / chat facility.
Or why not call in............?
56 Bradford Road
Can I create an account?
Individual accounts can be made and if you subscribe to our newsletter, you will get our promotions and updates on a regular basis.
For a business account and bespoke discounts please apply
Is my Personal Info & Payment Secure?
We do not store or have access to credit card details. All card processing is done via Shopify Secure or Paypal.
Where is my Order?
Most Deliveries will need a signature and can be tracked if any problem should occur. Please contact us to get an update.
How can I Return an Item for a Refund or Exchange?
Should you need to return goods because they are faulty or you want a replacement (wrong size or colour) or if you would prefer a full refund.
Please ensure that returned goods are in their original condition, suitable for resale. Please include all swing tags and packaging and try to avoid using tape on branded packaging, for example on boot boxes, as this damages them.
If an item is returned for a full refund then it will be processed on arrival with the funds being issued back onto the original payment method. For your security we will only process refunds through the original method of payment.
Returned items remain your responsibility until they arrive back to us, therefore we would recommend adding insurance or tracking to the parcel when you post it back to us, to cover any potential loss in the postal system.
Can I get my garments Embroidered?
We offer embroidery and printing services from £3.50. Why not ask for a quote
Do you offer Discounts or Gift Vouchers?
We offer Gift Vouchers, Promotions and Discounts. If you have subsribed to our Newsletter you will get regular emails informing you of any promotion, news or discounts that are available.
Do you have any other webstores?
Yes we also run active-workwear.co.uk which showcases a range of other Workwear and PPE.